The following procedures have been implemented to ensure your returns are handled uniformly and promptly.

When returning a product, faulty or surplus, you will be given a return number and a copy of the return receipt.

Stock item returns

• Products must be in original packaging without any broken seals
• Products must be returned within 60 days of invoice

A credit for these will be added to your account within 10 days.

Special order products

• Products must be in original packaging with all seals intact
• Return requests must be made within 10 days of invoice
• All special order product returns will be subject to the criteria set by our suppliers, this may differ between supplier. Once we have a return agreed on your behalf, you will be notified by email and a credit applied to your account
• All special order product returns are subject to a restocking fee of up to 40%, the exact amount varies between suppliers

Faulty Items

Please return all faulty products to our stores as soon as possible, we will contact our supplier and arrange replacements or credit on your behalf, as soon as we have confirmation, a credit will be added to your account.

Please note, some suppliers require a technical support case number before accepting the return. Please familiarise yourself with your regular suppliers requirements to ensure prompt return and credit.

Damaged Items

Damaged items should be reported as soon as possible. In line with our suppliers reporting window, failure to report damages within 48 hours of receipt of product will result in a refused return.

Wall Panels

In line with all our panel suppliers, we do not accept single panel returns.